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Global Business Support
Relationship restoration between Japanese trading company and their suppliers (JP⇔EN,DE)
| When | Aug 2016 – Present |
| Where | Remote (web meeting, phone, email and chat) |
| Details | We were in a position to facilitate the restoration of mutual trust between the two companies. Our client, a Japanese trading company, engages in the sales of refrigeration and air-conditioning equipment and has deals with numerous overseas suppliers (American, German, South Korean and more). They had an issue with one of its suppliers, which resulted in a complete collapse of mutual trust and difficulties in communication. On behalf of the client, we conducted weekly/biweekly phone calls to gradually restore and foster the relationship. Furthermore, we conducted a web meeting on a monthly basis, including our client. Despite the lengthy restoration period, our client has acknowledged a notable enhancement in their relationship with the supplier compared to the initial stage. Our support has been continued since 2016 to the present and afterwards. |
Conflict resolution for New Zealand-based soundproof wall manufacturer (JP⇔EN)
| When | Sep 2018 – Jan 2019 |
| Where | Chiba, Japan + remote (phone and email) |
| Details | Some jobs require a combination of interpreting, translating, and/or comprehending and explaining back and forth between parties. In these capacities, we served as a language and cultural bridge between a New Zealand soundproof wall manufacturer and a Japanese electric utility company. In this situation, the New Zealand manufacturer was receiving complaints about product installation methods and deadlines. We provided support with the aims of resolving the conflicts between the two companies and building a productive relationship. Primarily, we maintained communication between the two companies by phone and email. We also provided language support for meetings, including interpretation, when the manufacturer’s manager came to Japan. |
Communication support and liaison for Japanese trading company (JP⇔DE)
| When | Jan 2017 – Mar 2018 |
| Where | Remote (phone and email) |
| Details | We facilitated communication between a Japanese trading company and a German supplier of tombstone decoration items. Our primary responsibility was to translate emails regarding orders and product details. The client appreciated our proficiency in both Japanese and German as the supplier only spoke German and not English. |
English Training
English training for the British company
| When | Feb 2015 – Apr 2018 |
| Where | Hokkaido, Japan |
| Details | We provided weekly English language lessons to the employees of a British company. Although English was the official language of the company, not all staff members were fluent due to their multinational backgrounds. The staff encountered difficulties with reading and writing, as opposed to oral communication. As a result, we focused on teaching grammar and writing skills. |