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Global Business Support
Relationship building & conflict resolution
Client: Japanese trading company
Client: Japanese trading company
| Details | We were in a position to facilitate the restoration of mutual trust between the two companies. Our client, a Japanese trading company, engages in the sales of refrigeration and air-conditioning equipment and has deals with numerous overseas suppliers (American, German, South Korean and more). They had an issue with one of its suppliers, which resulted in a complete collapse of mutual trust and difficulties in communication. On behalf of the client, we conducted weekly/biweekly phone calls to gradually restore and foster the relationship. Furthermore, we conducted a web meeting on a monthly basis, including our client. Despite the lengthy restoration period, our client has acknowledged a notable enhancement in their relationship with the supplier compared to the initial stage. Our support has been continued since 2016 to the present and afterwards. |
Relationship building & conflict resolution
Client: New Zealand soundproof wall manufacturer
Client: New Zealand soundproof wall manufacturer
| Details | Some jobs require a combination of interpreting, translating, and/or comprehending and explaining back and forth between parties. In these capacities, we served as a language and cultural bridge between a New Zealand soundproof wall manufacturer and a Japanese electric utility company. In this situation, the New Zealand manufacturer was receiving complaints about product installation methods and deadlines. We provided support with the aims of resolving the conflicts between the two companies and building a productive relationship. Primarily, we maintained communication between the two companies by phone and email. We also provided language support for meetings, including interpretation, when the manufacturer’s manager came to Japan. |
German language communication support & liaison
Client: Japanese trading company
Period: January 2017 – March 2018
Client: Japanese trading company
Period: January 2017 – March 2018
| Details | We facilitated communication between a Japanese trading company and a German supplier of tombstone decoration items. Our primary responsibility was to translate emails regarding orders and product details. The client appreciated our high proficiency in both Japanese and German as the supplier only spoke German and not English. |
Miscellaneous
Translation for official documents
| Details | We provided translations for official documents submitted to embassies, government offices, immigration bureaus, and other public institutions. Each translated document was accompanied by a “Certificate of Translation”, ensuring its acceptance by authorities. We translated a wide range of documents, including those issued by local municipalities (e.g., family registers, residence certificates, and residence cards), documents related to international marriages (e.g., birth certificates and marriage registrations), and visa application materials (e.g., employment contracts). |
Translation for technical documents
| Details | We provided translations for technical documents, including manuals for generators, cranes, pumps, conveyors, and general systems, which require technical knowledge for accurate translation. |