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Global Business Support
Relationship building & conflict resolution support with business partners
Client: Japanese trading company
Period: August 2016 – Present
Client: Japanese trading company
Period: August 2016 – Present
| Details | We were in a position to facilitate the restoration of mutual trust between the two companies. Our client, a Japanese trading company, engages in the sales of refrigeration and air-conditioning equipment and has deals with numerous overseas suppliers (American, German, South Korean and more). They had an issue with one of its suppliers, which resulted in a complete collapse of mutual trust and difficulties in communication. On behalf of the client, we conducted weekly/biweekly phone calls to gradually restore and foster the relationship. Furthermore, we conducted a web meeting on a monthly basis, including our client. Despite the lengthy restoration period, our client has acknowledged a notable enhancement in their relationship with the supplier compared to the initial stage. Our support has been continued since 2016 to the present and afterwards. |
Provision of bilingual staff for vessel naming ceremony
Client: Japanese business support company
Period: April 2024
Client: Japanese business support company
Period: April 2024
| Details | At the naming ceremony of a Danish-made container vessel held at Yokohama Daikoku Pier, we provided a team of nine bilingual staff at the request of the German project manager. The team consisted of five interpreter guides, three reception and VIP guides, and one logistics manager, all of whom contributed to the smooth operation and success of the event with their careful attention and excellent hospitality. |
Interpreter HR management for quadrennial international sports events
Client: UK generator rental company
Period: August 2020 – October 2021
Client: UK generator rental company
Period: August 2020 – October 2021
| Details | For the quadrennial international sports event, we provided interpreter HR management services to a UK-based generator rental company (official sponsor). This unprecedentedly large-scale project required over 70 interpreters, and a full-time contract was signed with the company. The director, Yusuke, served as the interpreter coordinator, handling selection, recruitment, contracting, training, and aftercare. Despite the challenges posed by the COVID-19 pandemic, interpreters worked together to support the event’s success with flexibility and commitment. |
Interpreter HR management for quadrennial international rugby tournament
Client: UK generator rental company
Period: April 2019 – February 2020
Client: UK generator rental company
Period: April 2019 – February 2020
| Details | For the quadrennial international rugby tournament, we provided interpreter HR management services to a UK-based generator rental company (official sponsor). The director, Yusuke, served as both the project coordinator’s dedicated interpreter and the fuel management officer, supporting coordination with the tournament’s organizing committee. Additionally, a team of seven interpreters assisted with equipment installation, operation, maintenance, and decommissioning at each venue. |
Relationship building & conflict resolution support with business partners
Client: New Zealand soundproof wall manufacturer
Period: September 2018 – January 2019
Client: New Zealand soundproof wall manufacturer
Period: September 2018 – January 2019
| Details | Some jobs require a combination of interpreting, translating, and/or comprehending and explaining back and forth between parties. In these capacities, we served as a language and cultural bridge between a New Zealand soundproof wall manufacturer and a Japanese electric utility company. In this situation, the New Zealand manufacturer was receiving complaints about product installation methods and deadlines. We provided support with the aims of resolving the conflicts between the two companies and building a productive relationship. Primarily, we maintained communication between the two companies by phone and email. We also provided language support for meetings, including interpretation, when the manufacturer’s manager came to Japan. |
German language communication support & liaison with business partners
Client: Japanese trading company
Period: January 2017 – March 2018
Client: Japanese trading company
Period: January 2017 – March 2018
| Details | We facilitated communication between a Japanese trading company and a German supplier of tombstone decoration items. Our primary responsibility was to translate emails regarding orders and product details. The client appreciated our proficiency in both Japanese and German as the supplier only spoke German and not English. |